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This document aims to include all the information required by the Department of Health to meet the Direct Enhanced Service for Patient Participation.
PPG REPORT FOR 2015.docx
Practice population profile:
Patient List Size: 6886
Show how the practice demonstrates that the PRG is representative by providing information on the practice profile:
Age Sex Breakdown
Age Group 0-4
Age Group 5-14
Age Group 15-44
Age Group 45-64
Age Group 65-74
Age Group 75-84
Age Group 85 And Over
The practice population profile set out above indicates that for all groups, male and female patient numbers are reasonably well balanced. The totals for all groups are considered average in number. The Group Practice represents a large difference of patients as our main Practice is based in a town and 2 branch surgeries in rural areas.
The practice is considered to have an average number of ethnic patients registered.
African - ethnic category 2001 census = 13
Albanian - ethnic category 2001 census = 1
Any other group - ethnic category 2001 census = 1
Asian and Chinese - ethnic category 2001 census = 1
Bangladeshi or British Bangladeshi - ethn categ 2001 census = 14
Black British - ethnic category 2001 census = 1
British or mixed British - ethnic category 2001 census = 3621
Caribbean - ethnic category 2001 census = 2
Chinese - ethnic category 2001 census = 11
Cypriot (part not stated) - ethnic category 2001 census = 1
English - ethnic category 2001 census = 2
Ethnic category not stated - 2001 census = 9
Greek Cypriot - ethnic category 2001 census = 1
Hindu - ethnic category 2001 census = 1
Indian or British Indian - ethnic category 2001 census = 23
Iranian - ethnic category 2001 census = 1
Irish - ethnic category 2001 census = 19
Italian - ethnic category 2001 census = 5
Japanese - ethnic category 2001 census = 1
Kosovan - ethnic category 2001 census = 1
Mauritian/Seychellois/Maldivian/St Helena eth cat 2001census = 1
Other - ethnic category 2001 census = 5
Other Asian background - ethnic category 2001 census = 36
Other Black background - ethnic category 2001 census = 4
Other Mixed background - ethnic category 2001 census = 9
Other White background - ethnic category 2001 census = 71
Pakistani or British Pakistani - ethnic category 2001 census = 4
Polish - ethnic category 2001 census = 8
Scottish - ethnic category 2001 census = 3
South and Central American - ethnic category 2001 census = 1
Sri Lankan - ethnic category 2001 census = 1
Tamil - ethnic category 2001 census = 1
Turkish - ethnic category 2001 census = 1
White and Asian - ethnic category 2001 census = 4
White and Black African - ethnic category 2001 census = 7
White and Black Caribbean - ethnic category 2001 census = 5
White British - ethnic category 2001 census = 847
The rest of the patients are unknown/not recorded
Other (eg working patterns of patients, no. of carers etc)
The Practice has a total of 109 Registered Carers. The practice recognises that there are also a number of carers who are not registered for other reasons but the practice endeavours to identify these in order to provide information and support.
The practice Group has 31 registered residential and nursing homes within its boundaries.
The practice has an average number of patients of working age.
Due to the breakdown of our Previous PPG. The New Group has only been up and running a few months. They and the practice are actively seeking new members to enhance their profile.
Age profile of PRG members:
The majority of patients are recorded as Mixed British or White British.
Differences between the practice population and members of the PRG
Describe variations between the group and what efforts the practice has made to reach any groups not represented:
The practice made every effort to identify members who would represent the various needs the of the practice population. Practice staff, including doctors and nurses, were asked to nominate patients. An open invitation was also issued to patients via leaflets and notices in the waiting rooms.
Following the initial meetings it was felt by the group that male and younger representation was required, This has not yet been achieved due to the limited amount of time that the group has had but this is on their agenda to try and achieve this following year.
How did the practice ensure that every effort was made to get a representative number of patients on the group?
The practice invited a cross section of the practice population with various skills and backgrounds to join the PPG to represent the following groups:
children; teenagers and young people; mothers with young families; patients with social care needs; patients with physical and learning disabilities; patients of working age; the elderly; local parish needs (eg transport issues and housebound patients).
Group members include A teacher, Retired Business Consultant, Retired Social Worker in Family and Childrens care and Business Professional, all have lived in Bexhill a number of years.
Stage two – validate the survey and action plan through the local patient participation report
Describe how the priorities were set:
The survey was discussed at the PPG meeting and the priorities agreed were to measure patient satisfaction in designated areas. A Survey was conducted based on questions most asked by patients and surrounding the Telephone appointment system. We and the group wanted to know how the patients felt about new system.
How were the views of registered patients sought?
The practice used their own questionnaire based on the Improving Practice Questionnaire Survey which is a well established questionnaire, widely used in the UK and previously recommended by the CCG.
How were the questions drawn up?
We asked the reception staff what the most popular questions were asked by patients and then use these within our questionnaire. We also wanted to know an update on the Dr First appointment system that we used .
How was the survey conducted?
The questionnaires were handed out to patients whilst consulting with the doctor. Patients were asked to complete the questionnaire anonymously before leaving the surgery, to place in a sealed envelope and post in a designated posting box. We also posted some surveys to patients that had recently had a telephone consultation with the doctor to enable us to gain a fair result.
What were the survey results?
Refer to the attached Patient survey on the Website.
How did you did you agree the action plan with the PRG?
Each member of the PPG was provided with a copy of the full analysis. The findings of the survey were then discussed at the PPG meeting on 16/01/2014. This was then up for discussion and an action plan put in place.
What are the main findings/ proposals that can be implemented?
Our survey had a very low number of ‘not satisfied answers’ the highest was Access by phone in the mornings at the Collington Site.
What are the findings/ recommendations that will not be implemented?
Please include reasons?
It was felt that more staff was needed to answer the phones in the morning. At the present time financial restrictions will not allow this.
What are the actions that the practice intends to take / has taken in respect of the findings?
Access by phone in the morning - The Surgery and PPG have discussed this at the monthly meeting and discussed that we have had installed 2 extra lines at our Collington Surgery and 1 at Ninfield. We are hoping that this will improve access significantly. We have also changed the call answering times from 8.30 to 8am.
Are there any contractual considerations to the agreed actions?
There are no additional contractual considerations to take into account for the above actions.
Local patient participation report
Please describe how the report was advertised and circulated.
The report will be available on the practice website and copies will be advertised in the waiting rooms and made available on request.
Confirm opening times of the practice premises and method of obtaining access during core hours (Mon to Fri 8am to 6.30pm). This should include arrangements under extended hours where applicable .
Collington Surgery: Monday to Friday 8.00-12 noon – 2.00-6pm
Saturday (3 in 4) 8.30-11am
Ninfield Surgery: Monday to Friday, 8.30 - 12 noon 2.30 – 6 pm
Saturday (1 in 4) 8.30 – 11 am
Windmill Hill Surgery: Monday/Friday 3 – 6 pm
Tuesday/Thursday 8.30 – 11 am
(Patients are able to telephone in from 8.15.am each morning at Ninfield)
To obtain access during core hours when surgery is closed patients may telephone the usual practice number which will give details of how to contact a doctor in an emergency.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Patient Survey R esults
We sent surveys randomly to
50 of our patients. We received
47 completed surveys back
which related to the 21 questions we asked them.
The following percentages are as follows:
43% of surveyed patients were VERY SATISFIED.
52% of surveyed patients were SATISFIED.
3% were NOT SATISFIED.
2% returned N/A.
Overall 95% of surveyed patients were
either Very Satisfied or Satisfied with the
service we gave them.
COLLINGTON SURGERY PATIENT
PARTICIPATION GROUP NEWSLETTER No.1
Welcome to the first newsletter from Collington Surgery Patient
A PPG is recognised as an effective way for Patients and GP
Surgeries to work together to promote health
and improve quality of care.
A PPG Will:
· Provide Patient feedback including carrying out Patient Surveys which will explore the needs of Patients and what they would like the PPG to focus on.
· Help communication between Practice, Patients and community eg: needs of young people, parents and carers.
· Canvass opinion regarding locally commissioned services.
We would welcome new members so if you would like to join the PPG please put your request in writing and hand into the Surgery Reception, where we will then make contact with you.
We hope you find this first PPG newsletter useful and look forward to further newsletters in which we hope to provide useful information for you, the Patient!
Please remember we do need you and your input. Comments, constructive criticisms, new ideas on how we can improve things.
Please do pop your ideas in writing and drop them into Reception ‘for attention of PPG’ or contact us at email@example.com .
We look forward to hearing from you.
Collington Patient Participation Group wishes you a
NEWS FROM THE SURGERY
Please note that the Surgery will be closed Good Friday, Easter Monday and the May Bank Holidays.
Please ensure that you give the Surgery Staff plenty of time to complete your prescriptions.
Did you know that in February this year
66 GP/Nurses/HCA appointments were not attended .
Please cancel your unwanted appointments, even at short notice, as this appointment may be urgently needed by someone else.
Thank You .
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (188.8.131.52) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.
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